About Us

Welcome to UK Search
Here to Help You Move Forward

Supportive Debt Solutions, Every Step of the Way

At UK Search, we understand that dealing with debt can feel overwhelming. Our mission is to make the process as straightforward, stress-free, and supportive as possible, because we know that everyone’s financial journey is unique.

Who We Are

UK Search works closely with individuals and businesses across the UK, helping you find the clearest path to resolving outstanding arrears. Our friendly, highly trained teams are ready to help build solutions that work for your personal circumstances.

UK Search was formed in December 2004 as a tracing company and made the natural transition into collections soon after. We have grown considerably since then. We are now one of the largest and most effective specialist trace and collect company in the UK, and are dedicated to providing supportive debt solutions tailored to your needs.

What We Can Do for You

We draw on our experience and resources to help people across the UK navigate their financial journeys with confidence and understanding.

Personalised Repayment Plans

We take the time to understand your circumstances, working together to agree on an affordable repayment schedule that fits your budget, whether you are an individual or a company.

Flexible Contact and Payment Methods

Communication is key. Choose the method that suits you best: telephone, e-mail, text, letter, or our secure, user-friendly online portal. We want the process to be as easy as possible for you.

Resolving Problems Quickly

Encountering challenges? We listen and find solutions. Our team is always approachable, ready to discuss options and overcome any obstacles keeping you from moving forward.

Expert, Friendly Conversations

We’re here to help you reach the right outcome. Our staff will always provide clear, honest resolutions to your specific situation, ensuring matters are resolved swiftly and appropriately.

Start the Conversation - Your Way

There’s no one-size-fits-all solution, and there is no one way to reach out. Talk to us however feels most comfortable:

Call us for an understanding chat
Drop us an e-mail or a text for convenience
Send us a letter if you prefer traditional correspondence
Access your account and make arrangements at any time through our state-of-the-art self-serve customer portal

Our Approach

Working With You

We believe the best results come from working together. That’s why we focus on partnership, not pressure. We encourage open conversations and are committed to treating everyone with respect and understanding, regardless of their circumstances. From your very first contact, you’ll find a compassionate, non-judgemental team eager to support you.

Take the Next Step

If you are struggling with arrears or want to discuss repayment options, please let us know. The sooner you reach out, the sooner we can help you move forward. At UK Search, your peace of mind is our priority – every conversation is confidential, every solution is tailored, and every customer matters. Together, let’s find the right way forward.

Frequently Asked Questions

Answers to Your Questions

All FAQs

Partner Questions

How do you exchange data, and is it GDPR compliant?

Yes, all data handling at UKS is fully GDPR compliant. We encourage clients to use Secure FTP (SFTP) protocols for data submissions, ensuring maximum security. Where SFTP isn’t available, we accept password-encrypted files via email, always adhering to strict internal data security and compliance protocols to safeguard client and customer information.

What happens if I ignore you?

We’ll keep trying to contact you by letter, email and phone. If we don’t receive a response after a certain amount of time, your account may be passed to our internal litigation team. If you do not respond, we may take legal action which could result in extra fees, charges and interest being added to your existing balance. It could also result in a County Court Judgement (CCJ) being entered against you which may impact your credit score, and could also escalate to Enforcement such as requesting that a High Court Enforcement officer visits you at your home. We want to avoid all of this, so please get in touch as soon as possible.

Your Account

Where can I get information about my account?

To access information about your account, you can log in to your online account. Here you can see all the information we hold including your account’s balance, original debt details, and any the payments you’ve made so far. If the online portal doesn’t answer all your questions or you require more information, you can contact us and we’ll be happy to answer your questions.
Our team will find out the correct address for the person we’re looking for and make sure you don’t receive further correspondance.

Your Account

Can someone else manage my account for me?

We can work with anyone who you choose to manage your account for you, provided you give us permission. This may include debt management companies, relatives or any other appointed third parties. If this is the best option for you, please call to inform us or send us your signed permission by post or email.

Your Account

Can I talk to you about my mental health?

As long as you are happy to discuss this with us, we welcome any information you’re happy to share that helps us understand your circumstances. Our agents are specially trained to listen and understand your situation. They’ll be patient and empathetic and will work with you to find a solution that’s right for you.

Your Account

I’ve already paid this off. Why are you still contacting me?

If you’ve already made the payment, please contact us directly. We may ask for proof, such as payment confirmation or bank statements, and we may also need to query with our client to verify the payment. Our team will investigate and get back to you as quickly as possible.