At UK Search Limited, our unique selling point lies in our adaptable, data-driven approach to debt recovery. We’re not a one-size-fits-all agency; we tailor our services to each client’s exact needs, managing the full lifecycle of debt resolution from initial data cleansing and tracing through to collections and litigation. Whether you need support with a single stage or a complete end-to-end service, UKS offers a flexible, responsive, and results-focused partnership.

Our fee structure is typically performance-based. For most tracing and collection activities, we operate on a ‘no trace, no fee’ or ‘no collect, no fee’ model, meaning you only pay for successful outcomes.

No, we do not charge any sign-up fees, nor do we require clients to enter into restrictive long-term contracts. We work under a Service Level Agreement (SLA) that outlines expectations and deliverables but allows you full flexibility. We believe in earning your business through performance, not paperwork.

Yes, we are fully regulated by the Financial Conduct Authority (FCA) and a proud member of the Credit Services Association (CSA). All relevant certifications, regulatory information, and insurance documents are available for download directly from our website for your peace of mind.

Both. We have dedicated ring-fenced teams for handling consumer and commercial debt, ensuring that each portfolio is managed by specialists with the appropriate experience, tools, and regulatory knowledge. This allows us to apply the most effective strategies tailored to the nature of each debt type.

Yes, we have a bespoke litigation model that allows us to strategically identify the most appropriate individuals or businesses to pursue legal action against. This service is part of our full-suite offering and can be tailored to your risk appetite and commercial objectives, ensuring legal action is taken only where there’s a strong likelihood of success.

Absolutely. Every partner is assigned a dedicated Account Manager, serving as your single point of contact across sales and operations. Your Account Manager ensures consistent communication, fast response times, and proactive support to keep your portfolio on track and performing.

Yes, we offer Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) depending on the volume and complexity of the work. These meetings are typically held via Microsoft Teams, but we’re happy to accommodate your preferred format.

Yes, all data handling at UKS is fully GDPR compliant. We encourage clients to use Secure FTP (SFTP) protocols for data submissions, ensuring maximum security. Where SFTP isn’t available, we accept password-encrypted files via email, always adhering to strict internal data security and compliance protocols to safeguard client and customer information.

We offer customisable reporting, designed around your preferences and operational needs. Most of our clients utilise Power BI dashboards for real-time insights and performance tracking, but we’re flexible in terms of frequency and format – whether it’s daily, weekly, or monthly updates, we’ll adapt to suit your workflow.