Something Not Quite Right?
If things haven’t gone the way you expected with UK Search, we want to hear from you. Your feedback helps us sort out your issue quickly and makes sure no else runs into the same problem down the road.
Even more importantly, they give us the chance to show you that your opinions truly matter to us, and that we always take your concerns seriously. You help us improve – and we’re here to make things right for you.
Your Feedback Matters
All complaints should initially be directed to UK Search Limited.
Click here to download our Customer Complaints Procedure
While we are committed to delivering an exceptional standard of service, we recognise that there may be instances where your expectations are not met. Should you be dissatisfied with our service, we are eager to resolve any issues with you.
Please note that unless your complaint relates to consumer credit regulated matters, it would not be appropriate to submit concerns to the Financial Conduct Authority or The Financial Ombudsman Service.
Examples of Consumer Credit-related cases include:
- Financial debt such as credit cards, loans, and insurance.
Debts not regulated under The Consumer Credit Act include:
- Utilities such as water, gas, and electricity.
You will receive a formal acknowledgement that your complaint has been received, along with an assurance that a full investigation will be undertaken.
You will be kept informed of the progress of the investigation and you will receive a final response within four weeks of us receiving the complaint. If the complaint requires a larger investigation, it may be extended to eight weeks.
If you are not satisfied with the outcome of the investigation or the way that your complaint has been handled, details of how you escalate your complaint will be provided in the response.
For Data Subject Access Requests (DSAR), please contact us in writing using the address or email provided below. We will ensure that your request is processed in accordance with data protection regulations and respond to you as soon as possible.
The Complaints Officer
UK Search Limited
4 Gander Lane
Barlborough Links
Chesterfield
S43 4PZ
complaints@uksearchlimited.com
We understand that individuals may be upset or frustrated when they contact us. While we’re here to help, we also have a duty to protect our staff and ensure our service remains available to all.
We won’t tolerate threats, abuse, or violent behaviour towards our staff, by phone, email, online, or in person.
Unacceptable behaviour in serious cases may be reported to police.
Help Us Put Things Right
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